Refund & AML Policy

This policy explains our approach to refunds and to anti-money-laundering (AML) and know-your-customer (KYC) compliance for Promode Tech Solutions AB (org. no. 556603-0093), Gamla Brogatan 19, 111 20 Stockholm, Sweden (“MintNoir”).

Refunds

Collectibles are digital goods minted on demand. Because a collectible is created on the blockchain specifically for you at the moment of purchase, sales are generally final and non-refundable once the item has been minted or delivered, to the extent permitted by applicable consumer law.

When we do issue refunds

• Non-delivery - you were charged but the collectible was not minted or delivered.
• Technical failure - a verified error on our side prevented fulfilment.
• Duplicate charge - you were charged more than once for the same order.
• Any right of withdrawal or refund that applicable law grants you and that cannot be waived.

How to request

Email support@mintnoir.com within 14 days with your order reference. Approved refunds are returned to the original payment method. We reserve the right to decline refund requests that show signs of fraud or abuse.

Chargebacks

If you have an issue, please contact us first - filing a chargeback without contacting us may delay resolution. We cooperate with card networks and provide transaction records to resolve disputes.

AML & KYC

MintNoir is committed to preventing money laundering, terrorist financing, and sanctions breaches. We operate a risk-based compliance program that may include:

• Identity verification (KYC) - collecting and verifying identity information at onboarding and before certain actions, such as withdrawing custodied collectibles or transacting above defined thresholds.
• Sanctions and PEP screening - checking customers against applicable sanctions and watch lists.
• Transaction monitoring - monitoring for unusual or suspicious activity, including on-chain analysis of destination wallets.
• Source-of-funds checks - requesting additional information where risk warrants.
• Reporting - filing reports with the relevant authorities where required by law, and retaining records for the legally required period.

We may delay, refuse, refund, reverse, or freeze an order, and restrict or suspend an account, where necessary to manage risk or comply with law. We are not always able to disclose the reason for such actions where doing so would breach legal or regulatory requirements.

Contact

Compliance enquiries: compliance@mintnoir.com.